Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website at thecommonplatform.sbs (the "Service") operated by The Common Platform ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
The Common Platform offers professional translation services in multiple languages for businesses and individuals. Our services may include but are not limited to:
2.1 Quotation: All service requests will receive a written quotation specifying the scope of work, delivery timeline, and pricing. Quotes are valid for 30 days from issuance unless otherwise specified.
2.2 Order Confirmation: An order is confirmed once the client has accepted the quotation in writing (via email or our website) and, where applicable, paid any required deposit.
2.3 Scope Changes: Any changes to the project scope after order confirmation may result in additional charges and/or adjusted delivery timelines. All changes must be agreed upon in writing.
3.1 Delivery Method: Completed translations will be delivered via email, secure file transfer, or other agreed-upon methods.
3.2 Delivery Timeline: We will make every reasonable effort to meet agreed-upon deadlines. However, The Common Platform is not responsible for delays caused by circumstances beyond our control, including but not limited to natural disasters, power outages, internet connectivity issues, or illness.
3.3 Acceptance Period: Clients have 7 calendar days from delivery to review the translation and request revisions or corrections. After this period, the translation will be deemed accepted.
3.4 Revision Requests: Reasonable revision requests related to terminology, style, or accuracy will be addressed at no additional cost if submitted within the acceptance period. However, revisions resulting from changes to the source content or client preferences not communicated before translation began may incur additional charges.
4.1 Pricing: Service pricing is based on factors including but not limited to language pair, content complexity, volume, format, and required delivery timeframe.
4.2 Payment Methods: We accept payments via bank transfer, major credit cards, and PayPal. Other payment methods may be arranged on a case-by-case basis.
4.3 Payment Schedule:
4.4 Late Payments: Invoices not paid within 30 days of issuance may incur a late payment fee of 2% per month or the maximum allowed by law. We reserve the right to suspend work on ongoing projects if payments become overdue.
4.5 Taxes: All prices are exclusive of any applicable VAT or other taxes, which will be added where appropriate.
5.1 Confidentiality: We treat all client documents and information as strictly confidential. Our translators and staff sign confidentiality agreements and are bound to maintain the confidentiality of all client materials.
5.2 Data Protection: We process personal data in accordance with our Privacy Policy and applicable data protection laws including the UK GDPR.
5.3 Security Measures: We implement appropriate technical and organizational measures to protect your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5.4 NDA: We are willing to sign reasonable Non-Disclosure Agreements upon request for projects requiring additional confidentiality assurances.
6.1 Original Content: Clients must have the legal right to translate any content submitted to us. By submitting content for translation, you warrant that you have the right to do so and that the content does not infringe upon any third party's intellectual property rights.
6.2 Translation Rights: Upon full payment, the client receives full rights to use the translated content. However, The Common Platform retains the right to claim authorship of the translation work.
6.3 Translation Memory: Unless specifically agreed otherwise, The Common Platform may retain translation memories (databases of translated segments) created during the project to maintain consistency for future work with the same client. These memories will not be shared with other clients and are subject to our confidentiality obligations.
7.1 Quality Standards: All translations undergo a quality assurance process that may include translation, editing, proofreading, and quality checks appropriate to the project's requirements.
7.2 Translator Selection: We assign translators based on their expertise in the subject matter, proficiency in the required language pair, and availability. All translators are professionals with appropriate qualifications and experience.
7.3 Limitations: While we strive for the highest quality, translation involves interpretation, and perfect equivalence between languages is not always possible due to linguistic and cultural differences.
8.1 Limitation of Liability: The Common Platform's liability for any claims arising from our services is limited to the amount paid for the specific translation project giving rise to such claims. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
8.2 Translation Errors: In case of demonstrable translation errors, our liability is limited to correcting such errors at our expense.
8.3 Time-Sensitive Material: We do not accept liability for losses arising from the delayed delivery of translations unless a specific deadline was agreed upon in writing and the delay was solely due to our negligence.
8.4 Client Indemnification: The client agrees to indemnify, defend, and hold harmless The Common Platform from and against any claims, liabilities, damages, losses, and expenses arising from the client's breach of these Terms or violation of any third party's rights.
9.1 Termination by Client: Clients may terminate a project at any time by providing written notice. However, the client remains responsible for payment of all work completed up to the termination date, plus any irrecoverable costs incurred by The Common Platform in relation to the terminated project.
9.2 Termination by The Common Platform: We reserve the right to terminate any project if:
9.3 Effect of Termination: Upon termination, all licenses granted shall immediately terminate, and each party shall return or destroy all confidential information of the other party.
Neither party shall be liable for failure to perform its obligations if such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, terrorism, riots, war, pandemics, government actions, power failures, and internet or telecommunications disruptions.
11.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
11.2 Dispute Resolution: Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. However, before resorting to litigation, the parties agree to attempt to resolve any disputes through good-faith negotiation.
12.1 Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
12.2 Waiver: The failure of The Common Platform to enforce any right or provision of these Terms will not be considered a waiver of those rights. No waiver of any provision shall be effective unless expressly stated in writing and signed by the waiving party.
The Common Platform reserves the right to modify these Terms at any time. We will provide notice of any significant changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
These Terms, together with any other documents incorporated by reference, constitute the entire agreement between you and The Common Platform regarding our services and supersede all prior agreements and understandings, whether written or oral.
If you have any questions about these Terms and Conditions, please contact us:
The Common Platform
Studio 03 Peter Extension
North Avaton, TN15 8JE
United Kingdom
Email: [email protected]
Phone: +44 036 642 7419